FAQ


We accept payment over the phone and by check. To pay by check, please print and complete the order form to include with your check.

Yes, veterinarians can create an account online by clicking here

No, you can only order by calling Jenn at (714) 891-2022 ext. 1.

Volunteer hours are Monday through Friday, 9 a.m. to 4 p.m. and Saturday through Sunday 10 a.m. to 2 p.m.  365 days a year. Please wear closed toed non-slip shoes (tennis shoes). Ages 15 and under must be accompanied by an adult at all times, 16 and over can stay on their own. Volunteers 18 and under must have a signed waiver by a guardian.

Please send back the sample within 10 days of collection. You can send the samples via FedEx, UPS or USPS Priority Mail. Return mailing to Hemopet needs to be in a protected package or envelope. No refrigeration is necessary, and the saliva sample is viable for up to 30 days; however we do recommend that the sample should arrive at Hemopet within 10 days of being taken.

Yes, we do. For International Samples – including Canada and Mexico – US Customs clearance requires a letter specifying that the “sample is from a horse, dog or cat for diagnostic purposes only, and is non-infectious.” Please click here for full instructions. Download the French, German, Italian and Spanish instruction sheet.

Low platelet counts rarely cause a bleeding tendency unless the count drops below 80,000 /cu mm. If these platelets are also dysfunctional, bleeding symptoms could occur.

Yes, because unlike human blood components, canine blood products are not white blood cell typed and matched. Thus, if you have a patients with a disorder that will likely need more than one transfusion, you don’t want to all-immunize him against the donor dog’s potentially mismatched white blood cell type. 

Yes, especially if the patent is also modestly or even more severely anemic. The preferred product is freshly prepared packed red blood cellsnot more than 24-48 hours old—the fresher the better. These units contain more than 80% of the fresh platelets and white blood cells from the collected whole bloodthey have been subjected to only one centrifugation “shock” vs the two needed to make platelet-rich plasma. The shelf -life of these platelets is about 5 days and is 48 hours for the white blood cells. These units are thus more active in providing viable blood cell components than are stored packed red blood cell units.  

No, cryoprecipitate is reserved for canine patients with very low or immeasurable Type 3 vWD or true factor VIII -deficient hemophiliacs. For the Type 1 common type of vWD, just fresh-frozen plasma from donor dogs having high von Willebrand factor levels is sufficient to control and prevent bleeding. 

Because this plasma contains antibodies to parvovirus and other infectious disease agents that healthy donor dogs are vaccinated against. The anti-parvovirus antibody in the plasma helps neutralize the parvovirus infection in the patient and also helps alleviate the physiological shock of fluid loss  from diarrhea etc. 

Because these burn patients lose plasma protein from the burn wounds and can become dehydrated and septic. Fresh-froze plasma contains fibronection (alpha -2 macroglobulin) and fibrinogen , both of which actively combat tissue injury at the site of these wounds.